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SHIPPING
DESTINATION: |
Bistrodepot currently ships to any address in the
Continental United States. Street addresses are necessary since
orders cannot be delivered to PO Boxes. If you would like to ship
outside the USA, please contact customer service at sales@bistrodepot.com
To have the order shipped to multiple "ship to" addresses,
you will need to process additional orders for each address.
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SHIPPING
METHODS AND CHARGES: |
Bistrodepot has several shipment options depending
on what product you are ordering. We try to offer to our customers
the lowest-cost shipping methods available. Bistrodepot utilizes DHL
database to figure real time rate charges for your order. For items
that are 120 pounds special handling will required. This items will
be shipped via Common Carrier. The shipping charge will not be shown
at the time of Checkout. A customer service representative will be
contacting you via email with the quote on shipping costs. Delivery
of oversized or special handling orders will require a signature at
the time of delivery. Common Carrier takes into consideration of the
price the options below and this information has to be furnished to
us prior to the shipment.
| Commercial Address
- defined by Common Carrier as addresses which are zoned as
commercial real estate. |
| with
loading dock - |
address must have tractor trailer
access with a loading dock suitable for unloading with a
pallet jack or fork lift. |
| with
liftgate - |
address which is not equipped
with loading dock and shipment need to be lowered to the
ground level via liftgate. |
| Residential Address
- defined by Common Carrier as addresses which are zoned as
residential real estate. |
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with liftgate - |
most residential deliveries via
common carrier should choose this method. Where shipment is
lowered to the ground via liftgate. |
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IMPORTANT: |
PLEASE HAVE THE NECESSARY MANPOWER AVAILABLE AND/OR THE
PROPER EQUIPMENT FOR UNLOADING MERCHANDISE UPON DELIVERY.
TRUCK DRIVERS PROVIDE DELIVERY SERVICE AND ARE NOT REQUIRED TO
PROVIDE ASSISTANCE UNLOADING.
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DELIVERY
TIME: |
Most of the products we sell ship directly from our warehouses
within 1-2 business days, due to our vast inventory. The average
time of arrival is 3 to 12 business days, depending on your location
and the shipment method selected. Exceptions, freight items or items
that are made to order will be shipped at the earliest possible
date.
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OUTSIDE
OF THE UNITED STATES: |
Unfortunately, many products cannot be shipped outside of the
United States. If an item can be shipped to these countries, there
will be an additional shipping charge and handling fee. Please
contact our customer service center at sales@bistrodepot.com
for assistance.
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ORDERS
DAMAGED IN SHIPPING: |
However, every effort is made in packing and correctly filling
your order, occasions will arise where a package is lost or damaged
in transit. To resolve this issue proper, we recommend the
following:
| 1. |
Inspect the entire shipment for visible damage
prior to accepting the delivery, and note any damage on the
delivery bill of lading before delivery person leaves. |
| 2. |
Verify the number of packages delivered with the
packaging slip. |
| 3. |
Unpack your order immediately and inspect for
concealed damage. This damage must be reported and inspection
requested within 5 days of delivery. It is your responsibility
to inspect your delivery. When you sign the Bill of Lading, a
legal document, you are accepting the delivery in good
condition.
!!!DO
NOT ASSUME. CHECK YOUR DELIVERY!!! |
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Contact Bistrodepot customer service at dispute@bistrodepot.com
to inform us of the situation. Please include your order number,
shipping information and tracking number to speed up the process.
Do NOT attempt to return any item with out a prior written
authorization. Unauthorized returns cannot be processed.
Bistrodepot is not responsible for damaged items accepted and
signed for at the time of delivery. We will pay for return shipping
to our warehouse for an item that was sent to you in error, received
defective, damaged in shipping, or has failed under warranty. |
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